Policy scope
When this policy applies
Karamba Casino’s privacy policy explains how information connected with the service is handled, used and stored. Operations ceased on 24 August 2026, so login and play are no longer available. External organisations follow their own privacy rules.
Current status: operations ended 24 August 2026.
Information handled
What information may be handled
01Contact information
Details supplied when you contact Karamba Casino or ask a privacy question.
Karamba Casino uses this information to respond and manage relevant records.
02Service records
Information connected with your former service relationship and account activity.
Records may be retained where needed for legal, regulatory or administrative purposes.
03Technical information
Information created when the service is accessed or communications are exchanged.
The details held depend on the circumstances and the relevant record.
04Commercial communications
Information used for future commercial and brand purposes.
Karamba Limited is the sole data controller for those future purposes.
05Privacy requests
The information included in your request and the issue you raise.
Send requests to privacy@karamba.com without unnecessary sensitive details.
Karamba Casino no longer accepts login or play activity. Please avoid including passwords, payment details or unnecessary identity information in email enquiries.
Why information is used
How your information is used
- To manage the closed service and related records.
- To meet statutory and regulatory obligations.
- To respond to privacy questions and other service enquiries.
- To protect systems, rights and relevant records.
To manage future commercial and brand purposes where applicable.
Cookies and technology
Browser technology and privacy
The information available does not publish a complete description of every cookie or browser technology used. Your browser may retain its own history, cache or downloads, which you manage through its settings.
For questions about information stored or used by Karamba Casino, contact the privacy team directly. External services have their own policies. Privacy Contact for questions about your information.
Record storage
Storage and retention of records
White Hat Gaming Limited, the licensed operator, retains an archive of records for statutory obligations.
Those archived records are to be deleted after the applicable regulatory retention period. A specific period is not published on the official site.
Information sharing
When information may be shared
Information may be disclosed where necessary for legal or regulatory duties, service administration, security or the protection of rights.
Karamba Casino may also use authorised providers where required for an identified business or legal purpose, with appropriate protections in place.
Security
Keeping personal information secure
Share sensitive information carefully
Use the published privacy contact for data requests and provide only what is needed. No online storage or transmission system can guarantee complete security.
- Do not include passwords in an email.
- Keep one-time security codes private.
- Remove unnecessary sensitive details before sending.
- Keep your browser and device updated.
Retention and deletion
How long records are kept
01Archived regulatory records
White Hat Gaming Limited keeps an archive for statutory obligations until the applicable regulatory retention period ends.
02Future commercial records
Karamba Limited manages information used for future commercial and brand purposes in line with applicable requirements.
03Privacy requests
Requests are considered under applicable data protection law and may require identity checks.
04Deletion requests
Information may not be deleted where statutory or regulatory retention duties apply.
The precise retention period is not published on the official site.
Your privacy rights
Karamba casino privacy policy and your rights
Under the UK GDPR and the Data Protection Act 2018, you may have rights to access, correct, erase, restrict or object to certain processing, and to request transferable information where applicable.
UK privacy rights are overseen by the Information Commissioner’s Office (ICO). ICO data protection information Contact the ICO if you believe your information has been handled unlawfully or your concern remains unresolved.
Useful contacts
Privacy contacts
Karamba Casino privacy policy for United Kingdom players
Karamba casino privacy policy explained
Karamba Casino explains how information connected with its service is handled, used and stored. This policy is relevant to players in the United Kingdom and reflects the UK GDPR and the Data Protection Act 2018.
Karamba Casino operations ceased on 24 August 2026. Login and play are no longer available, while existing records continue to be managed according to legal, regulatory and brand requirements.
White Hat Gaming Limited was the licensed operator. Karamba Limited is the sole data controller for future commercial and brand purposes, while White Hat Gaming Limited retains an archive for statutory obligations.
Karamba privacy policy: information handled
Karamba Casino may handle information supplied in communications and records connected with the former service. The precise information depends on the relationship, the record involved and the reason for contact.
Karamba Casino uses information to manage the closed service, respond to enquiries, meet legal duties, protect systems and manage future commercial or brand purposes where applicable.
Records may also be retained to address complaints, establish relevant facts, protect rights or respond to lawful requests. Information is not treated as public merely because it was supplied.
Karamba Casino data protection and lawful use
Karamba Casino handles personal information in line with the UK GDPR and the Data Protection Act 2018. The Information Commissioner’s Office (ICO) is the United Kingdom’s independent data protection regulator.
The applicable lawful basis depends on the purpose, including legal obligations, legitimate interests or consent where required. Where processing relies on consent, it may generally be withdrawn, although this does not undo lawful earlier processing.
Karamba Casino applies reasonable measures to protect information from unauthorised access, alteration, loss or disclosure. Avoid sending unnecessary sensitive information by email.
Karamba privacy: storage, retention and sharing
Karamba Casino keeps information for as long as needed for its purpose or required by law. White Hat Gaming Limited retains an archive for statutory obligations, to be deleted after the regulatory retention period; the specific period is not published on the official site.
Information may be disclosed when needed for legal or regulatory requirements, applicable terms, security, rights protection or authorised administration. Selected providers may handle information where necessary for an identified business or legal purpose.
A complete list of recipients and processing locations is not published on the official site. Ask the privacy team for details about a particular record or communication.
Your Karamba Casino privacy choices and contact
Depending on the circumstances, you may request access, correction, erasure, restriction, objection to certain processing or transfer of information in a usable format.
Karamba Casino may verify the identity of a requester and may retain information required for statutory or regulatory reasons. Send privacy requests to privacy@karamba.com.
You can contact the ICO if you believe your information was handled unlawfully or your concern has not been resolved. General enquiries can be sent to karamba@gamingcustomersupport.com.
Important points:
- Operations ended on 24 August 2026; login and play are unavailable.
- Karamba Limited controls future commercial and brand purposes.
- White Hat Gaming Limited retains records required for statutory obligations.
- Send privacy requests to privacy@karamba.com.
- United Kingdom players can contact the ICO about unresolved concerns.
